Jun 27, 2009

India's Got Talent

Those few who are really talented and not able to showcase there talent ever... Here is the good news.... On the theme of Britain's Got talent and America's got talent, India too will show the show "India's Got Talent".. In the country of millions and millions of talented people I am eager to see what this show has got.. specially because I was amazed to see the shows Britain's got talent and specially the talented Susan Boyle....

The show is going to be shown on Saturday and Sunday on Colors channel at 9 PM for an hour... with Shekhar Kapoor (Director of Elizabeth) as one of the judges it is looking that it is going to be exciting...

I will write a review of it later some time ... however I am sure India's got talent will bring a huge Talent out and the country would love it...

Dont forget to watch ... India's Got Talent on Colors channel at 9 PM saturday

Jun 20, 2009

55 Word Fiction - Dad

Its the 4th Grade English Grammar class, He opens his assignment book and is supposed to read todays essay writing homework "My Best Friend", Teacher asks him to read it for class. He keeps mum, waits for a while gathers it and starts reading....

"My Best friends name is Sharad, he is none other than my Dad.... I love him so much... 10 mins of read and he concludes "He is no more with us since I am born, he was killed in a terror attack then, I miss you Dad, You are still my Best Friend"

--------------------*********************************-----------------------------

I feel so lucky.... Thanks Dad for being my Dad. Happy Father's day

Customer focus its not just about making Customer Happy

Yes .. I know apart from a few direct one liners, a couple of 55 word fictions I am not doing much on the internet specially on the social front... reasons??? Yes you deserve to know...

1. Work
2. Work that I am not doing
3. Work that I am still supposed to do

Now call me lazy or call me mis managed.. I am spending 3-4 hrs of my late evenings on internet but not even logging into FB, Blogger or even Orkut to that matter...Eventually I found a very strong reason today to keep myself awake and on internet...

Yes.. the reason is CUSTOMER FOCUS... questions???? go read it out..

I begin my day today at 2:00 in the afternoon... with my kids and wife I went to visit the travel agent to get the still pending travel card that we can use from next time on our travels abroad...

Case 1: Customer representative of Travel Agent greets me with a face (The usual Dammit I forgot to take care of his task!!!!) she greets me and asks me to have a sit... with my 2 kids floating around their office she is trying to hide her eyes behind the computer screen.... after 15 mins I ask her "Is it going to happen?" She says "I am sorry Sir, We cannot do it today it will have to wait for 1 more week atleast"...

I ask "Why is it taking so long? COuld you give me some travellers cheques atleast?"
She replies "No, we dont deal with it, I wanted to tell you , but thought I will manage it"

With my usual "" attitude I take off from there.. asking her to give me a call when it is ready...

Moral : Be Honest with Customer , Atleast the expectations are set right


Case 2 : I visit the ICICI Branch of Viman Nagar... its 3 in the afternoon , The security at the Bank branch tells me the office is closed on saturday at 2.. I put my hand on my heads saying "Shit, I messed up again"... One gentleman dressed formals entering the office asks me "Whats up Sir, Can I help you?"

I answer : "I need to visit the branch urgently, eventually I am late due to a wrong information given by Telephone Operator...., I have to withdraw some funds urgently"

He takes me along with him into the branch office and instructs the staff to help me out...He mentions that it will take time as it is out of process service since the office hours are closed ;) It takes a while but I finish the transactions and before leaving I thank him... he comes out of his cabin and asks me if I got my things done...

On my way out I get a note from another staff member... "We support urgencies , but please make sure you help us follow certain rules" I am glad... they make customer realise that they are God's but with certain limitations...

Can this make me more customer centric????

Jun 6, 2009

Jun 4, 2009

Jun 3, 2009